FAQ
Return Policy
Unfortunately because each order is made-to-order, we are unable to return items back to the production warehouse. The only exception is if the item does not meet the standards portrayed by Astro Fox.
Returning defective items
Defective items will only be accepted if the goods we have delivered to you were damaged on arrival. Please contact us at info@astrofox.shop with images of the defect or damage as soon as possible within 14 days of your order date. All items returned as defective will be inspected and any items deemed subject to fair wear and tear will not be accepted as defective. Items may be repaired on request but only when such items are deemed defective and repairable. Repairs do not come with any guarantees.
We will replace a defective item if a replacement is in stock and available. We can only replace defective items for the same item in the same size. If you wish to be sent a replacement, please make your request clear when completing your request form.
In case we cannot offer you a replacement, you will be refunded to the value of the item at the time of purchase and any shipping costs occurred. Please note that refunds onto credit cards may take 3-5 business days to complete and are subject to your bank’s refund regulations.
Exchages
We cannot exchange clothing due to each purchase being made-to-order.
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Pious Projects
Pious Projects of America is a registered 501(c)3 nonprofit organization that was founded in Palos Hills, IL in 2014. With humble beginnings working out of a shared office space, the founder sold his two cars to kick start the organization. Originally, the plan was for Pious Projects to solely be a crowdfunding platform for charities to launch fundraising campaigns. However, after seeing much success with launching our own campaigns, we decided to become a hybrid and focus on both: hosting other charities’ campaigns, as well as our own.
How is Pious Projects helping in Gaza?
1. Our team is from Gaza. We have an incredible on-ground team committed to serving its community, even in a crisis. Born and raised in Gaza, there's no one better for the job. Please keep them in your duas (prayers).
2. We buy supplies from within Gaza. Our team works with trusted local suppliers to get large quantities for the best price. Shipping containers are expensive and less effective. Plus we support the local economy this way.
3. We've been working in Gaza for many years. We've raised over 4.5 million dollars for medical camps, medical supplies, food basketbs, hot meals, water desalination plants, water tank refills, orphans, and many more programs.
4. Our programs are always 100% admin free! Every penny you donate goes towards the program. Our organization is committed to never charging an admin fee. Donations to our admin fund are always optional, never required.